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27/02 Aniket Nanjee
Senior Manager - Talent Acquisition at Simplilearn

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Simplilearn - Manager - Customer Success (6-8 yrs)

Bangalore Job Code: 897154

Responsibilities :

- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.

- Develop, prepare, and nurture customers for Account growth.

- Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.

- Work to identify and/or develop upsell opportunities.

- Advocate customer needs/issues cross-departmentally.

- Program manage account escalations.

- Collaborating with Sales, Product Management and Solutioning.

- Create reports, notes, presentations for business review discussions.

Qualifications :

- 4+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

- Total experience : 6 - 8 years

- Experience in Training and Education will be desirable.

- Prior experience in SaaS is preferred.

- Experience in handling Strategic Enterprise clients in EMEA & APAC markets will be desirable.

- MBA/Masters is desirable.

Requirements :

- You're driven : No one needs to push you to excel; it's just who you are.

- Very good written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

Women-friendly workplace:

Maternity and Paternity Benefits

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