Senior Manager - Talent Acquisition at Simplilearn
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Simplilearn - Manager - Customer Success (6-8 yrs)
Responsibilities :
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop, prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Program manage account escalations.
- Collaborating with Sales, Product Management and Solutioning.
- Create reports, notes, presentations for business review discussions.
Qualifications :
- 4+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Total experience : 6 - 8 years
- Experience in Training and Education will be desirable.
- Prior experience in SaaS is preferred.
- Experience in handling Strategic Enterprise clients in EMEA & APAC markets will be desirable.
- MBA/Masters is desirable.
Requirements :
- You're driven : No one needs to push you to excel; it's just who you are.
- Very good written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
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