Duties and responsbilities Job Title: Associate Director - Workforce Management Are you a go go-getter who loves to lead new ventures and owns head-count on the floor keeping productivity and quality in mind. Simplilearn is looking to bring onboard for AD - Workforce management who will be charged with Forecasting, Reporting Productivity and Quality keeping Costing and budgeting at the fore. The ideal candidate is a self-starter, thrives in an entrepreneurial environment and understands the value and importance of developing best-in-class team that engages the target audience. Location: Bangalore, India Responsibilities: - Execute capacity ramp up, maintain productive headcount, drive productivity and cost efficiency by systematically challenging teams across multiple geographies. - Executes to short/long term capacity plans by aligning actual staffing to forecasted requirement. - Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly, communicate dependencies and manage/track expectations. - Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. - Provide quality leadership that encourages and enables the team to exceed revenue expectations on a continual basis. This includes development of staff to improve productivity and efficiency. - To liaise with leadership team and other stakeholders to ensure the needs of the business are being met and proactively anticipate the future needs of the business. - Proactively provide to the business analysis and recommendations on Operational issues, advising on appropriate courses of action to correct problems or respond to changes in trends, patterns and business requirements. - Analyse and standardize workflow activities across team. Exposure to Sales Force is preferred - Experience in problem-solving situations, ranging from short term to strategic to decisions requiring the use of data collection and analysis. - Ability to be a cost owner and drive cost effective measures in the department and across the organization Desired skills:&nbsp; Requirements :&nbsp; - The ideal candidate will possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. He/she will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring the use of data collection and analysis - 10 + years of WFM experience preferably in a large customer facing organization

Bangalore

Simplilearn - Associate Director - Workforce Management 

Simplilearn - Associate Director - Workforce Management  ,Job Description for Simplilearn - Associate Director - Workforce Management  in Simplilearn Solution in  Bangalore for (10-17) years of experience. Apply Now!

Job Description for Simplilearn - Associate Director - Workforce Management  in Simplilearn Solution in  Bangalore for (10-17) years of experience. Apply Now!