Simplilearn - Associate Director - Telesales - B2C Segment

Description :

This role would be responsible for managing the entire B2C sales for the assigned products/units to drive greater value for the business. He/she would manage and drive the inside sales teams.

Responsibilities :

1. Develop a business plan and execute the sales strategy.

2. Complete responsibility for P&L.

3. Cost-efficient customer acquisition and ensuring a high volume of daily transactions.

4. Build & manage a strong sales team with a deep understanding of consumer buying, marketing tools, PR and CRM.

5. Initiate and coordinate the development of action plan to penetrate new markets.

6. Establishes productive, professional relationships with key personnel & vendors in assigned products.

7. Collaborate and provide support to other functional teams to achieve company objectives.

8. Providing necessary training to the sales force on product knowledge, institutional dealing and customer handling.

9. Define, track and improve key metrics. Collate and analyze key daily/weekly/monthly data on various performance parameters and report key findings.

10. Generate new product ideas, enhancements to an existing product and collate requests from both internal and external requestor.

11. Undertake market research and be an expert with respect to the competition.

12. Analyze internal systems and recommend enhancements to improve productivity.

13. Coordinate with the marketing team to execute the online marketing strategies for lead generation and sales.

The role reports into the Senior Director, where apart from managing the entire sales & service function for the assigned unit, the position also plays a critical role in business development strategy.