Position - Director - Person will lead, build and scale all operational processes of logistics operations. - Solving logistics and supply chain challenges for our shippers - Working with product development, customer support/success and sales closely to drive product and business strategy - Driving important logistics SLAs - Pickup, Delivery, RTO, NDR, COD payment etc for all courier companies, driving the same through process and product improvement. - Reducing RTO% for clients through innovation in process and product - Negotiate with 3PL Service Providers in terms of Cost, SLA, process etc. - Introduction of local/regional 3PL providers for better proximity & cost advantage - RL (Reverse Logistics) Management from Customers - Liaison with Service Provider & Commercial regarding Bill Checking, Payments, refunds & reconciliation/COD reconciliation. - Resolve Vendor grievances & claims against Vendors/Customers/Distributors - Lead strategic initiatives to deliver on business KPIS - Insure competitive pricing advantage over our competitors. - Responsible for developing and scaling our logistic network design and distribution plan in line with the shipper requirements - Envision and execute on-ground pilots around solving critical challenges around first mile, line haul and last mile services using ecosystem partners The person will : - Manage a team of 15+ in the logistics operations team, including Senior Managers & Managers. - Create best in class shipper experience by designing a robust process. - Responsible for overall logistics service provider management including relationship management and SLA and contract management - Effectively communicate with team members. Proven leadership experience in mid- management position in a startup/logistics/ecommerce company - Experience with logistics network design, customer service management, operations management and overall supply chain management is required. - Work experience with an ecommerce company (in supply chain) will be valuable. - Ability to drive key business targets directly within team and amongst other key stakeholders using KPIs - Outstanding organizational and time management skills - Excellent communication skills with dynamic decision-making abilities in a high paced, high growth and delivery-oriented environment. - Excellent leadership skills and ability to guide/mentor technical and functional teams. - Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions - Honest, direct, responsible and transparent. - Enthusiastic, engaged, pro-active, and creative team player, both within the technology team and the rest of the business. - Empathic and with communication abilities.

Delhi

Shiprocket - Director - Logistics Operations 

Shiprocket - Director - Logistics Operations  ,Job Description for Shiprocket - Director - Logistics Operations  in Shiprocket in  Delhi for (8-10) years of experience. Apply Now!

Job Description for Shiprocket - Director - Logistics Operations  in Shiprocket in  Delhi for (8-10) years of experience. Apply Now!