12/06 Anu Krishna
Lead - Talent Strategy at ShareChat

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ShareChat - Head - Translation (5-16 yrs) Premium

Bangalore Job Code: 708263

- Manages the Translation Teams in major Indian languages, to ensure effective, efficient and timely delivery of translation aligned with company's business & brand needs

- Ensures that high quality translation services are provided at all times by coordinating with Quality Assurance team on a regular basis

- Manages a budgeting model that ensures the team's work is financially sustainable, well managed and impactful as appropriate

- Manages partner relationships for all translation requirements, including liaison for various assigned projects & campaigns

- Manages relationships with other teams internally in the company, to ensure their translation requirements are getting fulfilled efficiently

- Ensures team's compliance with all legal obligations, policies and procedures and regularly audit and reset our compliance with any specific policies.

- Reviews workflow process to ascertain if it is successful and if not, devise an alternative

- Keeps team motivated and conduct regular training as required

- Investigates any glitches from the user/community side and ensure closure

- Defines SOPs and best practices for translation requirements

WE LOOK FOR PEOPLE WITH:

- Bachelor degree in Journalism, Linguistics, Engineering, Business, Media, or Mass Communication will be preferred. Postgraduate degree and management qualifications would be highly regarded

- 5+ years of experience in leading a functional team and building process.

- Demonstrated management skills, including general management, people management and financial management skills.

- Excellent communication and negotiation skills.

- Spoken and written fluency in atleast 2 or more regional languages that the company operates in. Spoken and written fluency in English is a must.

- Previous experience in Process Management, Customer service and support organization is highly preferred

- Previous experience in defining SLAs, Workflow process, SOPs for smooth functioning of teams

Women-friendly workplace:

Maternity and Paternity Benefits

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