Shadowfax - Senior Manager - Control Tower Operations - Food/F&B Vertical (4-7 yrs)
Order Fulfillment :
- Own end to end process of order fulfillment and ensure orders are delivered with defined SLA with best customer experience.
Team Management :
- Lead a 3-layered team of allocators and managers and ensure the best performance from the team.
Service Quality :
- Custodian of delivery service quality across F&B business and set a high benchmark for client and customer satisfaction.
Stakeholder Management :
- Manage both internal and cross-functional stakeholder on processes, KPIs and change initiatives.
New Initiatives :
- Drive, monitor and track performance of each new initiative; Impact study and reporting
Salary offered: 7 - 11 LPA