09/01 Careers
HR at Shadowfax

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Shadowfax - Senior Manager - Control Tower Operations - Food/F&B Vertical (4-7 yrs)

Bangalore Job Code: 651723

Order Fulfillment :

- Own end to end process of order fulfillment and ensure orders are delivered with defined SLA with best customer experience.

Team Management :

- Lead a 3-layered team of allocators and managers and ensure the best performance from the team.

Service Quality :

- Custodian of delivery service quality across F&B business and set a high benchmark for client and customer satisfaction.

Stakeholder Management :

- Manage both internal and cross-functional stakeholder on processes, KPIs and change initiatives.

New Initiatives :

- Drive, monitor and track performance of each new initiative; Impact study and reporting

Salary offered: 7 - 11 LPA

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