Shadowfax - Manager/Senior Manager - Client Solutions/Key Account Management/Category Management (2-3 yrs)
Job Description for Client Solutions Manager/Sr. Manager - Shadowfax
Shadowfax is India's largest crowdsourced delivery platform with a presence in 75+ cities across India and 7000+ daily active delivery personnel.
Shadowfax's unique app enables delivery of food, grocery, pharmacy and e-commerce for businesses and helps them create customer delight using technology.
With relentless focus on engineering pleasant experiences for the customers, Shadowfax envisions to become the most desirable and trustworthy delivery platform for customers.
- Liaise with key client POCs to grow and manage Shadowfax's business with them
- Drive continuous performance improvement for the client through rigorous analysis, insights generation and execution on actions
- On the revenue target for assigned clients and drive continuous growth
- Continously identify service expansion opportunities for the clients
- Track competitors' movement in the market as a proactive measure so as to retain the existing client base
- Internally work cross-functionally with Ops and Supply teams to devise the best solutions for the clients
- Logistics experience not mandatory
- Prior experience with Consulting Assignments preferred
- Atleast 2-3 years of experience of working on client engagement preferred
- Excellent analytical skills towards problem-solving
- Excellent communication, negotiation and presentation skills