Role: AVP - Operations Management + Client Servicing We need someone from financial services/KPO-Research/Investment Banking side. Need a good mix of operations + client servicing &amp; someone who has handled large team sizes of up to 50+ Our ideal candidate will be someone who comes with some ESG background Experience: 10+ years in client services and operations management within financial services space Academic Qualification: Master's degree in Finance/Business/Operations AVP - Client Services is responsible for managing services and delivery of 2-3 client engagements. This includes but not limited to team management, stakeholder management, process definition, idea generation, change management and driving strategic initiatives of the organization. Key Responsibilities - Client servicing and Solutioning: - Understand client requirements and deliver customer delight consistently - Support sales team with solutioning and provide consulting support - Find ways to upsell/cross-sell to existing clients - Pitch fresh and innovative ideas to clients - Showcase business awareness and identify consumer insights - Work with other senior managers to pitch for new accounts Process Management : - Identify opportunities in standardization and optimization of processes, drive and support automation initiatives - Establish robust control and governance framework for processes - Drive Productivity and achieve cost efficiencies through continuous improvement initiatives - Build and sustain a performance culture - Work with different global stakeholders to continuously improve process controls and efficiency of delivery of services - Build, Manage, Coach, Develop, and build a high-performance team - Unleash team's capabilities as part of development of individuals and teams Stakeholder Management : - Responsible for effective communication with the business leads &amp; client's operations teams. - Ability to liaise with multiple teams by defining clear responsibilities and project deliverables. - Preparing business MI like resource utilization reports, Gantt charts etc. and present the reports to various stakeholders - Individual with experience in managing data management-related client engagements - Deep understanding financial markets and capital market participants - Prior experience of working with multiple stakeholders and globally spread teams - Ability to negotiate with clients - Strong business acumen and the ability answer - so what? - Ability to solve business problems and operations issues - Detail oriented but does not lose sight of the broader program objective - Excellent communicator possesses strong interpersonal skills - Ability to juggle multiple projects simultaneously - Challenges the status quo and strives for continuous improvement - Pushing clients and agency colleagues to think creatively and strategically

Pune

SG Analytics - AVP - Operations Management + Client Servicing 

SG Analytics - AVP - Operations Management + Client Servicing  ,Job Description for SG Analytics - AVP - Operations Management + Client Servicing  in SG Analytics in  Pune for (10-17) years of experience. Apply Now!

Job Description for SG Analytics - AVP - Operations Management + Client Servicing  in SG Analytics in  Pune for (10-17) years of experience. Apply Now!