We are currently looking to hire "Transition Manager" for one the leading firms based in Delhi / NCR.

Purpose of job:

The Service transition manager is expected to effectively transition new services to Finance Shared Services and provide support to the service delivery teams for such initiatives.

He/she will be accountable for all Finance Shared Services Migration, Service Transition Strategy and responsible for delivering the Global Finance Migration Roadmap to the Shared Services.

Accountabilities, responsibilities and main duties:

- Support development of transition strategy for Finance Services

- Deliver agreed Service Transition Projects and Programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology, compliance and mitigation of financial and delivery risk.

- Set up transition plan and assignment of service resources.

- Implement best practices for transition planning and Transition Management

- Co-ordinate the management of milestones, actions, issues, risks and decisions of the transition activities

- Ensure that all areas of Finance Operations are ready for transition of new services/solutions

- Oversee the stabilisation period quality measures and ensure projects are not closed until these have been met

- Engage fully with project managers responsible for delivery and drive through the Operations Gateway.

- Manage communications with all stakeholders to ensure an effective handover of new/changed Services into production/operations environment and the internal and external stakeholder user communities

- To ensure trainings happen wherever applicable.

- To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables

- Ensure strict commercial/ scope change control to manage any deviations

- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues

- Manage the agreed Service Transition budgets, ensuring all costs are recorded against products and services delivered

- Ensure products and services delivered within the Service Transition are within agreed time.

- Participate in the SDLC Service Planning meet to ensure all new projects/service go through the Operations Gateway.

- Work closely with Financial Risk and compliance team, Internal Audit and Regional/ Country teams to ensure Operations Gateway is followed.

- Manage interdependencies and escalate in case of delays in time line or budgets .

- Review the outcomes of each Service Transition Projects and apply lessons learned to ongoing and future projects within the Programme.

- Work on CSIP and bring all unsupported applications and externally hosted web sites, into Global Support Model.

Person Specification:

Around 9 years- experience out of which 5 years in Transition and Finance/Shared Services experience would be an advantage

EHRS Team.

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