Please Find Below details for the opening in Reliance JIO for Service Specialist - Video calling services for Mumbai location :  Unique Job Role (UJR): Service Specialists - Video calling Services  Business Unit: Network Operations  Function: Service Excellence Center  Job Mandate:   Shall be responsible for delivery of QoE and QoS from the Video calling Services. They will be technology experts in the domain of E2E Video calling rendered through LTE, FTTX and Wifi networks. They will operate with a customer and service centric mindset. This position will analyze the issues reported by surveillance and provide the analysis to the NOC and P&O teams with a target to proactively resolve the problem before escalation. They will also be supporting Service Managers in interaction with Business and NP&E teams  Key Responsibilities:   - Lead Video Calling Service related functions of SEC during a shift  - Be responsible for the delivery of service quality and customer experience for Video Calling Services through LTE, FTTX and Wifi Networks  - Provide suggestions for corrective actions for any performance degradation in the Video Services  - Analyze degradation in service parameters, generate work instructions to the respective teams in NOC and Performance Optimization for issue resolution and drive issues to closure  - Support Service Manager in operational readiness of the operations organization for the launch of new services  - Support Service Manager in providing improvement recommendation on the service model to NP&E & Product/Marketing teams  - Support Service Desk in resolving any issue escalated by Customer Care team  - Support NOC teams in Problem Management with respect to Video Calling Services  - Interact with Customer Care for any notification to a group of customers related to Video calling Services through Service Desk  Educational Qualifications:   - Engineering Graduate  - At least 10 years of experience in Video Service management through various Wireless and Wireline technologies, preferably 2/3 years in IMS based Video services  What are the nature and scope of responsibilities the candidate should have handled:   - Manage overall customer experience for IMS and/or SIP based Video Calling Services delivered through LTE, FTTX and Wifi networks - Preferred  - Analyze data for any deviations in the service & customer experience parameters, identify the root cause of those issues and resolve - Preferred  - Perform troubleshooting of in-service problems and provision of emergency corrections - Mandatory  - Identify recurring issues that can be classified as Service problems and drive their closure - Mandatory  - Manage Video Calling/IMS Services delivered through various access technologies - Mandatory  - Perform service assurance/ performance analysis in operator's NOC/ SOC - Mandatory  Knowledge & Skills:   - Manage overall customer experience for Video Calling Services - Mandatory  - Hands-on work experience on 3GPP based technologies, FTTX, WiFi technology or any other relevant wireless technology and remote trouble shooting - Preferred  - Knowledge of 3GPP interfaces, relevant Protocols, MPEG and Video codec standards, Routing knowledge, call flows with respect of video services & ability to diagnose problems from protocol traces - Mandatory  - Good understanding of Air interface & functionalities of different Cellular Radio access technologies - Preferred  - Good knowledge of Telecom Network Operation processes & Sound Knowledge of converged networks - Mandatory  - Strong understanding of the E2E video service delivery - Preferred  - Creativity, innovative mindset of an achiever with positive attitude - Mandatory  - Strong analytical and trouble shooting skills - Mandatory  - Ability to adapt to changes and working in demanding environment - Mandatory  - Ability to motivate team members in delivering their best - Mandatory  - Customer Orientation: Knowledge about customers and awareness of their situation and needs - Mandatory  - Business Orientation - Mandatory  Exp : 10 to 15 Years  Location : Mumbai

Mumbai

Service Specialist - Video Calling Services - Telecom 

Service Specialist - Video Calling Services - Telecom  ,Job Description for Service Specialist - Video Calling Services - Telecom  in TalentMint Consulting Pvt. Ltd. in  Mumbai for (9-15) years of experience. Apply Now!

Job Description for Service Specialist - Video Calling Services - Telecom  in TalentMint Consulting Pvt. Ltd. in  Mumbai for (9-15) years of experience. Apply Now!