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Service Quality Role - Branch Banking (4-8 yrs)
- Carry out exhaustive service quality assessment for all products and processes
- Identify opportunities and drive improvement across all service processes ( both from design as well as processing perspective) with special focus on lobby management, regulatory compliance FTR, TAT, E2E closure, upfront compliant resolution etc
- Highlight location / region level deficiencies/ gaps in staff knowledge, facilities, processes etc as also analyse trends etc to proactively identify potential red flags .
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