Service Quality Role - Branch Banking

- Carry out exhaustive service quality assessment for all products and processes

- Identify opportunities and drive improvement across all service processes ( both from design as well as processing perspective) with special focus on lobby management, regulatory compliance FTR, TAT, E2E closure, upfront compliant resolution etc

- Highlight location / region level deficiencies/ gaps in staff knowledge, facilities, processes etc as also analyse trends etc to proactively identify potential red flags .