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HR Recruiter at V-Konnect
Views:427 Applications:6 Rec. Actions:Recruiter Actions:3
Service Quality & Product Excellence Role - Process Re-Engineering - Rural Banking Domain (8-15 yrs)
- Drive Service Quality for all customer journeys within Rural Banking
- Would include but not restricted to JLG, Micro-Enterprise Loan, Two Wheelers, Mortgages, and Liabilities
- Ensure customer delight is maintained at each touchpoint
- Enabling a customer centric operation to deliver seamless service to the customers
- Ensure adherence to Process Excellence
- Enable compliant business delivery at all times
- Flag off early warning signals in the portfolio or process
- Be the champion on the ground to proactively ensure adherence to process and policy at all times
- Team handling role
Key Skills:
- Understanding of Rural Markets and Products
- Process-oriented approach: strong logical thinking and analytical skills
- Training orientation: should be capable of creating content and enjoy deploying delivery
- Team management and people orientation
- Good stakeholder management skills
- Solution Oriented
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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