jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
04/02 Aarti Sharma
HR at Impeccable

Views:332 Applications:87 Rec. Actions:Recruiter Actions:0

Service Quality Manager - BFSI (1-12 yrs)

Mumbai/Navi Mumbai Job Code: 793837

- Devising and reviewing specifications for products or processes

- Drive Service Quality for all customer journeys

- Understanding customer needs and requirements to develop effective quality control processes

- Review and closure of pending customer complaints & service requests received at branches

- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions

- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.