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Recruiter at V-konnect Associates
Views:78 Applications:13 Rec. Actions:Recruiter Actions:2
Service Quality Leader - Liabilities (10-14 yrs)
- The role entails maintaining high quality service standards at bank and branch.
- Conducting service quality Audits and ensure closure of open points.
- Conduct regular trainings or workshop in the branches .
- Understanding customer needs and requirements to develop effective service quality control processes.
- Six Sigma certified -Green belt preferred.
- Taking various initiative to increase the FIRST TIME RIGHT processing of both CASA on boarding and Customer induced Account instructions submitted across branches.
- Increasing usage of STP (Straight through processing) via digital means instead of paper- based processing.
- Working on projects related to digital transformation recommend technology enhancements.
- Work on Projects related to Process re-engineering (Process improvements).
- Should be well versed with MS Power point, MS office, MS excel.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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