JOB DESCRIPTION - Reporting to the Marketing Director, India, the Service Operations Manager will be responsible for all after-sales services related to the products sold in India market. - Incumbent will be responsible to lead the service team and responsible for ensuring that services provided to our customers meet the company's standards of excellence and lead to clients repurchase, loyalty and referral of the company's products and services. RESPONSIBILITIES & EXPECTATIONS - - Fully in charge of Service function including the design and maintenance of operation process, after-sales service, technical support and repair, and development & maintenance & management of after-sales market - Responsible to assure that customers are completely satisfied with the quality of companies products. - Strong focus on end user satisfaction strategies and programs - Provide technical and product related training to the clients and employees. - Have a complete understanding and knowledge of related products and functions, also be service oriented. - Drive service levels while improving inventory turns working closely with supply chain and suppliers. - Establish a complete and comprehensive data base for all of our clients and follow up with after sales related information. - Implement and improve the current policies and procedures about service, technical support and repair workshop. - Coordinate effectively with all related departments and provide solutions to quality issues. - Maintain and Improve 350+ authorized service networks and handle emergent incidents effectively - Setup an effective budget, expense and control system in the service function - People management responsibilities. - Monitor newly launched products and be prepared to address potential quality issues to avoid exposure to end users. - Interface with the global service, quality, SBU and manufacturing teams to provide feedback on products. QUALIFICATIONS (MINIMUM EDUCATION AND EXPERIENCE REQUIRED AND KEY PERSONAL CHARACTERISTICS) - Overall 10 to 15 years of previous experience in Technical Services, Manufacturing or After Sales Service. At least 6 years of national service experience with 4 years in a supervisor role. - Bachelor's degree or above in mechanical and electrical engineering or the related fields. - Excellent customer complaint handling skills, problem-solving skills & CRM experience. - Passion for serving clients and delivering customer satisfaction. - Results Driven - exhibits a - performance mentality- by displaying the appropriate sense of urgency in accomplishing goals and takes corrective actions to ensure that critical projects achieve results. - Strong technical background to be able to discuss corrective and preventive actions to improve quality and reduce warranty costs - Prior experience with digital tools is preferred - Strong at communication, interpersonal, analytical & organizational skills & cross-functional teamwork - Ability to multi-task, handle tough situations and manage deadlines in a dynamic, fast-paced work environment. - Guide, direct, motivate and develop Service team members. Experience in hand tools and power tools. Interested applicants located anywhere in India can write or call Sneha at 6362626779

Bangalore

Service Operations Manager - Manufacturing   

Service Operations Manager - Manufacturing    ,Job Description for Service Operations Manager - Manufacturing    in HeadPro Consulting LLP in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Service Operations Manager - Manufacturing    in HeadPro Consulting LLP in  Bangalore for (10-15) years of experience. Apply Now!