Service Operations Manager - FMCD

Service Operations Manager

Job Description :

- Monitoring the performance of Repair engineers & Engineers to ensure a productive work environment.

- Plan service operations and procedures.

- Analyzing and tracking key metrics for service and operations of devices.

- Managing Technical sales and service strategy, planning management.

- Customer service and requirement handling management.

- Managing QC technicians for better service

- Excellent interpersonal skills

- Capable of working independently with loads of self-drive.

- Exceptional consumer focus

- Exceptionally self-motivated and directed

- Keen attention to details

- Ability to cope with competing demands and multitasking

- Process Orientation

- Problem-solving abilities and negotiation skills