Service Manager - Bank

- Effectively managing & mentoring/training the team of Service Delivery Officers in Mumbai.

- Driving team for cross sell target.

- Sound in customer service, business policies, processes, operations & compliance norms.

- Managing client escalations/grievances related to general product and/or service

- Initiating client contact, better connect as needed to support RMs.

- Conduct audits for the team and provide control mechanisms.

- Ensure adequate inputs given for recommendations of changes in processes and controls.