jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
11/04 HR
HR at Michael Page

Views:155 Applications:27 Rec. Actions:Recruiter Actions:0

Service Head - Security Solutioning Systems (8-15 yrs)

Gurgaon Job Code: 1077896

Service Head- Security Solutioning Systems- Delhi-NCR


Industry : Security / Law Enforcement

Job Description :

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment


- Implement a strong and resilient Service Distribution network


- Monitor top tier customer problems to ensure high response time


Client Details : Our client is one of India's largest manufacturer in the Building Material Domain with a strong focus on Security Solutioning Systems which is one of the fastest growing business verticals for the client

Description :

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

- Implement a strong and resilient Service Distribution network which would involve working and


- Coordinating with internal as well as 3rd party dealer distributor external stakeholders


- Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve

customer engagement and increase automation


- Monitor top tier customer problems to ensure a high level of response time and proper problem

resolutions


- Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximize profitability


- Proposes modifications to service processes wherever required and actions on implementing the same


- Support Sales/BD team as and when required


Profile :

- Candidates with 8 to 15 years of experience and a strong background in Service Delivery

- Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent


- Good communication skills and Stakeholder Management


- Highly Technical as well as Analytical ; Can absorb and interpret data to escalate abnormalities to Senior Management


- Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters


- Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executives


Job Offer :

- Leadership Role

- Market Leading Compensation


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.