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11/03 HR
HR at Michael Page

Views:381 Applications:90 Rec. Actions:Recruiter Actions:0

Service Head - Hardware & Security Industry (8-15 yrs)

Delhi Job Code: 901817

Industry - Consumer Durables

Category - Operations

Job Type - Permanent

Job Description - The Service Head is a Leadership Position which reports directly to the MD and the person would be expected to lead a team of service technicians and sales support executives with the responsibilities of setting up and managing a service distribution network as well as outsourced call centres

Client Details:
- Is one of the leading organisations in the Architectural Hardware Industry as well as in the Electronics Security Systems space and has its headquarter in Delhi-NCR with manufacturing locations across the country working on implementing the latest technologies with vast range of product portfolios

Description : 

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

- Implement a strong and resilient Service Distribution network which would involve working and Co-coordinating with internal as well as 3rd party dealer distributor external stakeholders

- Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve customer engagement and increase automation

- Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

- Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximise profitability

- Proposes modifications to service processes wherever required and actions on implementing the same

- Support Sales/BD team as and when required

Profile : 

- Candidates with 8-15 years of experience and a strong background in Service Delivery

- Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent

- Good communication skills and Stakeholder Management

- Highly Technical as well as Analytical - Can absorb and interpret data to escalate abnormalities to Senior Management

- Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters

- Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executives

Job Offer : 

- Leadership Opportunity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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