Industry - Consumer Durables

Category - Operations

Job Type - Permanent

Job Description - The Service Head is a Leadership Position which reports directly to the MD and the person would be expected to lead a team of service technicians and sales support executives with the responsibilities of setting up and managing a service distribution network as well as outsourced call centres

Client Details:
 
- Is one of the leading organisations in the Architectural Hardware Industry as well as in the Electronics Security Systems space and has its headquarter in Delhi-NCR with manufacturing locations across the country working on implementing the latest technologies with vast range of product portfolios

Description : 

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

- Implement a strong and resilient Service Distribution network which would involve working and Co-coordinating with internal as well as 3rd party dealer distributor external stakeholders

- Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve customer engagement and increase automation

- Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

- Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximise profitability

- Proposes modifications to service processes wherever required and actions on implementing the same

- Support Sales/BD team as and when required

Profile : 

- Candidates with 8-15 years of experience and a strong background in Service Delivery

- Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent

- Good communication skills and Stakeholder Management

- Highly Technical as well as Analytical - Can absorb and interpret data to escalate abnormalities to Senior Management

- Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters

- Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executives

Job Offer : 

- Leadership Opportunity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

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