09/05 HR
Consultant at GSPL

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Service Head - Automobile/Consumer Durable (5-12 yrs)

Gurgaon/Gurugram Job Code: 695582

Accountabilities :

- Manage the service team nationally to provide customers with technical support including the servicing/repair/installation of their products.

- Responsible for the proper diagnosis, troubleshooting and repair of customer products to include vacuums and other products.

- Manage and deliver a high-quality customer experience from the service/repair perspective.

- Properly manage parts usage and inventory as required and/or directed.

- Provide real time feedback on Quality issues to assist respective team on improving customer experience and product reliability opportunities.

- Capture and report any emerging product reliability and safety issues.

- Analyze & Submit daily/weekly reports of products and customers serviced.

Other Duties :

- Support Service Engineers in evaluating needs and opportunities to best support consumer repairs in region.

- Assist Technical Service Team in evaluating ongoing training needs

- Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and service levels are understood and exercised.

- Assist Technical Service Team in investigation escalated repair instances

Women-friendly workplace:

Maternity and Paternity Benefits

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