Managing Partner at V-Konnect Associates
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Service Excellence Role - Six Sigma/ISO - Bank (4-10 yrs)
- Deployment and Driving Quality Initiatives Like ISO, Lean, Six Sigma, Five S
- Conduct trainings for executives at various levels on Process improvement methodologies such as Lean Six Sigma, Five S & Business Excellence Framework.
- Ensure Robust Measurement and Monitoring Mechanism for various processes by partnering with stakeholders in the Organization.
- Conduct Workshops to Identify Process Improvement Opportunities and drive workforce productivity and cost savings for all the Business Units and Support Functions.
- Stakeholder/Conflict Management at various levels of the organization and able to effectively lead cross functional process improvement projects.
- Conducting QMS/Service audits and ensure adherence to laid down quality/service standards.
- Drive high impact quality improvement projects by using Lean, Six Sigma methodologies.
- Engagement of various stakeholders towards deploying the Business excellence model (RBNQA/Golden Peacock/CII)
- Facilitating Quality Award Applications and garnering Best Practices through these initiatives.
- Mentor/Advise staff on quality initiatives through continuous trainings and knowledge dissemination sessions.
- Advise Senior Management on best practices, new technologies/innovation through Service Benchmarking.
- Facilitating Idea Management Initiative across bank for driving Employee Suggestions in partnership with Multiple Stakeholders.