Senior Executive at V-Konnect Associates
Views:3790 Applications:283 Rec. Actions:Recruiter Actions:20
Service Excellence Role - Customer Experience - Bank (3-10 yrs)
Service Excellence- Bank- Mumbai
Hiring for Service Excellence profile- Banking
Key Responsibilities :
- Identification of Process reengineering projects by liasoning with respective Product and Business teams through proper and formal reviews.
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.
- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for
- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience
- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.
- Strengthening Systems, Controls and Processes
- Periodic engagement with the regional / cluster leadershipto review the the Customer Service Initiatives with a view to improve customer service and experience of customers
- MIS publication (daily, weekly, monthly) as per business requirements.