06/09 Neha Saluja
Senior Executive at V-Konnect Associates

Views:3790 Applications:283 Rec. Actions:Recruiter Actions:20

Service Excellence Role - Customer Experience - Bank (3-10 yrs)

Mumbai Job Code: 740056

Service Excellence- Bank- Mumbai

Hiring for Service Excellence profile- Banking

Key Responsibilities :

- Identification of Process reengineering projects by liasoning with respective Product and Business teams through proper and formal reviews.

- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.

- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for

- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.

- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience

- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.

- Strengthening Systems, Controls and Processes

- Periodic engagement with the regional / cluster leadershipto review the the Customer Service Initiatives with a view to improve customer service and experience of customers

- MIS publication (daily, weekly, monthly) as per business requirements.

Women-friendly workplace:

Maternity and Paternity Benefits

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