18/11 Vrinda Sehgal
Senior Executive at V-Konnect Associates

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Service Excellence - Process Reengineering - Bank (6-12 yrs)

Mumbai Job Code: 765687

- Identification of Process reengineering projects by liasoning with respective Product and Business teams through proper and formal reviews.

- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.

- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Customers

- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.

- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for Customers.

- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.

- Strengthening Systems, Controls and Processes across for Customers

- Periodic engagement with the regional / cluster leadership to review the the - Customer Service Initiatives with a view to improve customer service and experience of customers

- MIS publication (daily, weekly, monthly) as per business requirements.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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