Senior Executive at V-Konnect Associates
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Service Excellence - Process Reengineering - Bank (6-12 yrs)
- Identification of Process reengineering projects by liasoning with respective Product and Business teams through proper and formal reviews.
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment.
- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Customers
- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points.
- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for Customers.
- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives.
- Strengthening Systems, Controls and Processes across for Customers
- Periodic engagement with the regional / cluster leadership to review the the - Customer Service Initiatives with a view to improve customer service and experience of customers
- MIS publication (daily, weekly, monthly) as per business requirements.
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