Service Design Manager - User Centered Design Processes

Profile - Service Design Manager

Location - Mumbai and Hyderabad

Experience -6 to 9 years of experience in service designing

Remuneration- Best in Industry

Immediate joiners preferred .Max notice period 45 days .

Key Responsibilities:

- Lead Service Design processes end to end across different projects - design research, analysis and synthesis, ideation, prototyping and delivery.

- Understand user needs, business requirements and context for innovation through various Design Thinking methods.

- Passionate about service design and user centred design.

- An expert in using service design methods and tools and collaborating with other disciplines.

- Always looking for more effective ways to increase the impact of your work and you have demonstrably created real business impact with it.

- Capable to manage your own workload and flexible to adapt to changing demands.

- Co-create innovative concepts and solutions with multiple stake holders such as Design researchers, Interaction designers, Developers, Business Leaders and other process partners in the pharmaceutical ecosystem.

- Lead and perform customer research; plan, conduct and document interviews; lead workshop planning and facilitation; support "sense-making" and synthesis activities

- Drive the process of co-creation, and take the lead in elaboration of. ideas, concepts, journeys, blueprints; drive development and testing of prototypes; develop high quality presentations.

Required Experience and Hard Skills:

- Masters in Service Design and have 6+ years of experience or maybe a Bachelors in a related discipline and have 8+years of experience in the field with either an agency or on the "client side".

- Ability to work both independently and in close co-creation with others; to take decisions when needed and be able to create synergy in a diverse team, with specific roles and towards a common goal.

- Proficient in various software packages plus adeptness at learning new digital tools quickly; an overall affinity with the digital domain

- Ability to be "mentally agile"; to analyze, reframe and think on both a holistic and a detailed level; to think through human and rational lenses, being able to switch between the two, and know when to switch.

- Ability to lead facilitation, and be "on stage" in the context of a stakeholder workshop, training or public talk; ability to capture an audience, persuade and inspire.

- Ability to organise one's own and others' work efficiently to deliver desired quality and timeliness; ability to juggle tasks and elegantly re-plan when required.

- Above average visual skills; thinking visually and great at visualising and prototyping, with well-developed graphic skills.

Required Soft Skills:

- Great verbal/written communication in English and other local languages.

- Storytelling skills with the ability to successfully articulate design concepts to your team and stakeholders.

- Attention to detail and willingness to apply hands on approach.

- A team player with proven experience in working with cross functional teams while applying user centred design processes.

- Indicators of creative thinking through write ups, thesis, blogs or other such source.

- Eager to learn and keep up to date with new developments such as new tools, technologies and trends in the design space.

- You are keen to expand your horizon and grow professionally and personally by taking on larger, more demanding and different design challenges. We are looking for curiosity, enthusiasm, energy and a can-do design thinkers mentality.

- Ability to work within constraints, and adaptability to changing circumstances.