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28/05 Muskaan
Senior HR Executive at ANRI FS Private Limited

Views:411 Applications:60 Rec. Actions:Recruiter Actions:37

Service Delivery Role - Order To Cash - Digital Process Operations (18-30 yrs)

Chennai/Bangalore Job Code: 1102426

OTC- Service Delivery

Job Description:

Job Title: Lead - OTC Operations

Division: HCL - Digital Process Operations

Location: Bangalore/ Chennai

Detailed Description: To Head OTC Operations

Desired Skills & Experience:

Minimum Experience: 18 + Years of Experience

Roles & Responsibilities:

As a delivery head, responsible for:

- Tower leader with over 18+ years of relevant experience. He/she will be responsible for managing a tower supporting the Multiple Geographies. Experience in Robotics/Six Sigma/Quality.

- Conceptualizing and implementing business plans in tandem with the vision of the business unit and the organization

- Focus on quality service delivery enhance the client satisfaction score and manage profitable growth


- Evaluation and prioritization of business processes for offshore service delivery

- Interface with client teams to evolve a suitable transition approach

- Oversee knowledge transfer

- Manage the relationship with the client business heads


- Manage service delivery and meet customer requirements as per agreed SLAs.

- Should ensure Customer satisfaction & Operational excellence

- Function as point of escalation for all delivery issues

- Build and manage excellent business relationships with internal/external customer groups, peers and senior management

- Ensure training & development plan for all the team members


- Innovate and Improvise on processes with hard targets for process improvements

- Evaluate process changes feasibility and work closely with the client to implement changes

- Driving Quality initiatives including Kaizen, Lean, Six Sigma etc.

- Imbibe HCL's culture of focus on 'value' in the team with implementation of Value Portal

- Work with Transformation Board for generation, evaluation and implementation of big ticket ideas

Skill set:

Necessary Skills:

- Deep domain expertise in OTC ; especially Collections, Cash Applications, Billing & order management and data management.

- Excellent interpersonal and people management skills, with an ability to lead the team from the front; should have handled large teams (1000+ FTEs)

- Good understanding (preferably hands -on work experience) in ERP systems like SAP, Oracle, JDE etc.,

- Good Analytical Skills Excellent Communications skills, both verbal and Non-Verbal

Desired Skill Sets / Preferred Attributes:

- Good knowledge of Quality Principles and Six Sigma certification.

- Should have transitioned at least two to three projects

Educational Qualifications: Bachelor's Degree from Reputed University; MBA or a Professional Qualification in Finance preferred

Shifts: Flexible with shifts including US shifts

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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