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27/10 Shraddha
Consultant at Xpert Conexions

Views:621 Applications:219 Rec. Actions:Recruiter Actions:46

Service Delivery Officer - Operation Excellence - Consulting Firm (7-12 yrs)

Gurgaon/Gurugram Job Code: 859677

Engineer with MBA from Tier 1 /2 B Schools

- Working experience with stints in Service / Operations of a service industry with last 2-3 years in a head role

- Hands on experience in design and execution of service operation deliverables

- Experience in managing command center / control tower operations in a high transaction / throughput environment ( e.g. e-commerce, small package logistics, service aggregation business)

- Analytical abilities and problem-solving skills.

- Digital Native, must have hands on experience of driving service operations using digital tools and platforms ( CRM, Service desk solutions, RPA, chatbot, AI/ML, NLP based automations)

- Proven track record of building and running a world class service operations with very high NPS

- An entrepreneurial mindset with outstanding organizational and leadership skills

- Very high Stakeholder Management Skills / Interpersonal Skills

- High energy and bias for action is necessary. The candidate should demonstrate the ability manage a large scale transaction intensive service delivery organization

- Exposure to lean Six Sigma ( Certified Lean / Six Sigma Professional will be added plus)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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