We are hiring for SDA Billing profile for Bangalore Location.   Company: Big 4  Location: Bangalore  Experience : Min 10 yrs of SAP Experience .  Analytical/Decision Making Responsibilities :  - Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the MST across the relevant functional area  - Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with the business  - Analyze service performance based on data provided and interpret the data to determine the quality of the service - validate this against the user perception of the service  - Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action  - Engage and work closely with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence.  Knowledge and Skills Requirements :  - The Functional Support Lead will work closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the AMS functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.   - One of the most fundamental areas of the Mercury solution is Service Delivery Administration (SDA) which includes Engagement Management, Pricing, Engagement Economics and Billing. Based on this scope, the SDA Service Delivery Manager is required to have relevant, similar experience from the following areas of SAP:  - SAP Billing, Pricing, SD (Sales and Distribution), and Project Systems (PS)  - SAP CPM (Commercial Project Management) and / or SAP PPM (Portfolio and Project Management)  - And nice to have SAP PLM (Portfolio Lifecycle Management), or specific experience across, Bill of Materials (LO-MD-BOM), Material Master (LO-MD-MM), Variant Configuration (LO-VC),  - Experience of SAP Multi-Resource Scheduling would also be a significant advantage  - Significant experience of delivering operational IT support services in a highly integrated, multi-application environment with multiple stakeholders  - Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively  - Management of service delivery performance and compliance through agreed metrics and Service levels  - Commercially astute with strong negotiation and management skills to deliver supplier performance  - Ability to communicate effectively across a complex and diverse group of stakeholders  - Deep and practical ITILv3 knowledge and experience   Education:  Bachelor's degree in a relevant discipline or equivalent work experience  Experience :  - Minimum of 10 years SAP experience from both an implementation and support perspective  - Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers  - Significant awareness of the future direction for SAP in the relevant functional area  - Significant experience of developing and managing portfolio plans and planning demand in line with business priorities  - Direct experience in managing staff and budgets  - Strong service management experience with good awareness of ITILv3.  Rashmi N 09071761292 HR-Consultant Worksource Professional

Bangalore

Service Delivery Manager - SDA Billing - Big4 

Service Delivery Manager - SDA Billing - Big4  ,Job Description for Service Delivery Manager - SDA Billing - Big4  in WSP in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Service Delivery Manager - SDA Billing - Big4  in WSP in  Bangalore for (10-16) years of experience. Apply Now!