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Manager Client Relations - Leadership Hiring at Enigma Human Capital
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Service Delivery Manager - Process Excellence - Black Belt - IT Domain - BPO/KPO (8-14 yrs)
Designation : Service Delivery Manager - Process Excellence - Black Belt
Domain : Technology/IT
Job Description :
- Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
- Identifying key opportunity areas and drive improvement initiatives to attain process excellence
- Create/Enhance organization DNA by facilitating Lean Six Sigma Green Belt and Yellow Belt Training for India location
- Create Lean Six Sigma training decks and supporting documents and artifacts
- Ensure SLA adherence for processes in scope
- Lead intermediate projects, establishing links between process improvement initiatives and business strategies using Lean Six Sigma and Process Management skills.
- Dedicate aligned as a bridge between Client & Operations, to understand the business CTQ & delight the Clients.
- Responsible for process Base lining, measure the process capability & redesign the process by using six sigma tools & Lean methodologies for reducing the waste (Not value added) and to optimum utilization of the resources.
- Implement DMAIC methodology in processes to find the route cause & rectify.
- Should deliver client presentations, business development and pre-sales support for continuous improvement and innovation.
Profile of Desired Candidate :
- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Must have experience BPO/KPO is preferred.
- Must have 8 years of work experience with minimum 3 years of relevant experience
- Must have excellent analytical, presentation & communication skill
- Should be a self-starter
Experience : 7 - 9 Years
Certification : Black Belt Certified (Mandatory)
Industry Type : BPO / ITeS/IT
Education UG : Any Graduate - Any Specialization
PG : Any Postgraduate
- Doctorate Not Required
Shift : UK
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