Service Delivery Manager - P2P

- 15+ years of relevant experience working with captive centres in P2P leadership role

- Preferably someone with a previous experience of managing work-process transition in multiple regions (such as EMEA, APAC and Americas)

- Breadth of knowledge of leading end to end P2P operations, practices, and processes

- In-depth understanding of systems used within the P2P processes

- Ability to manage the complexities of a global P2P function and lead by influence with finance, shared services, and non-finance stakeholders

1. Independent Service Delivery Leader of PTP COE across all regions in Finance GBS

2. Accountable and responsible for Service Quality and Customer Centricity Assurance

3. Business Partnership with the commercial teams whenever required

4. Exert and Drive significant influence on upstream and downstream process Integration to drive end to end process Efficiency, Effectiveness and Standardization

5. Create P2P process community made up of regional SMEs to ensure alignment across regions and share common issues and best practice.

6. Internal and External Audit & Compliance Management (including SOX)

7. Provide leadership and technical direction for the Finance staff of the region and develops a vision and strategy for operational excellence