Service Delivery Manager - Network Voice

We have a senior opportunity for Service Delivery Manager-Network Voice with one of our client for Bangalore location.

Job description:

Responsibilities:

- She/he will be responsible for delivering Network voice and video services to the client.

- Achieve SLAs and comply with contractual obligations.

- Responsible for achieving client satisfaction target.

- Identify and implement cost savings strategies to improve cost efficiencies

- Knowledge on Cisco collaboration suite (IP Telephony, Cisco WebEx), Google Video Conferencing and similar products.

- Customer management and Presentation skills

- Change management review and approval

- Drive continual improvement plan (CIP)

- Flexible to work in European business hours

Other Skills:

- Customer service experience preferably worked in IT Service Industry.

- Analytical thinker willing to think outside the box to resolve customer impacting situations.

- Ability to work with operations team on the priority of issues in order to resolve the most urgent customer impacting issues first.

- Exceptional communication skills

- Experience in handling team.

Certifications:

- CCNA, CCNP VOICE certifications preferred

- ITIL Foundation