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28/06 Madhulika Makar
Director at Mirus Solutions

Views:240 Applications:72 Rec. Actions:Recruiter Actions:3

Service Delivery Manager/Lead - Ecosystem Partners & Outsourcing Management - Digibank (10-15 yrs)

Mumbai Job Code: 943722

Looking for a Lead Ecosystem Partners and Outsourcing Management

Key Accountabilities, KPIs and Job Responsibilities

Fulfil all responsibilities in relation to

- Responsible for managing fulfilment partners which involves roles of SDM and ensure governance for all the Partners of digibank.

- Responsible to adherence all process and policies related to SDM and ensure timely completeness of the same.

- Responsible for increasing customer touch points along with implementing control and governance.

- Define the customer journeys along with product teams and work with technology to deliver these journeys for launch of new guidelines or to improve the existing journey.

- Understand the technology flow and risk associated to system security.

- Understand the impact of regulatory changes on existing partners from a technology standpoint and work with operations / technology and business teams to deliver the changes.

Job Duties & responsibilities

- SDM responsibilities for fulfilment (ekyc) partners for digibank.

- Strict monitoring and governance on the existing partners and onboard new partners.

- Work with Partners for continuous improvement of productivity and customer experience.

- Manage all customer complaints regarding partners and ensure reduction of the same by identifying root cause.

- Ensure accurate and timely payments to Partners and Vendors managed by team.

- Preparation of MIS and perform Analysis on partners performance for Management oversight.

- Closely work with technology team for improvement of delivery channels and quick resolutions.

Experience

- Exposure to and familiarity with technology solutions for banking and of industry trends (Finacle knowledge is must)

- Minimum 10 -12 years experience in managing solution delivery partners in reputed banking, technology or financial services firm

- Experience of multi-tasking, managing multiple stakeholders and independently having MC level interactions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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