Service Delivery Manager - EduTech Conglomerate

Here is a chance to work with an ed-tech company that focuses on diverse segments of education and delivers quality education across multiple age-groups.

Our client is a growing Edu-Tech corporate that offers diversified and integrated technology-enabled education products, services, content and infrastructure. Led by a team of highly qualified professionals including IIT-IIM alumni, with a passion for excellence in education, the firm is focused on shaping the lives and careers of many students. The firm commenced operations in 1996, has a diversified and integrated technology-enabled approach to education and has established itself as a recognized brand in the education sector. They operate across a broad spectrum of segments in the education industry.

As a Service Delivery Manager, you will plan and execute customer portfolios & Service Orders (end-to-end).

What you will do:

- Curating content for landing pages, promotional communication for SMS, Emailers, FB, etc.

- Maintaining a good relationship with Internal & External Stakeholders via a smooth flow of communication

- Maintaining service trackers for Internal review calls

- Providing clients with regular updates and periodic statements to keep them abreast of the campaign progress

- Optimizing the campaigns by monitoring Campaigns & performance through analytics & reports to improve the effectiveness / ROI of the campaign

- Communicate with clients regularly identify their preferences and facilitate the process to meet their needs and expectations

What you must have:

- 2+ years of experience in Service Delivery; preferably in Edtech Industry

- Performance Tracking & Improving Operations

- Strong command over MS Office

- Ability of Re-thinking Strategies

- Proven ability to meet Deadlines

- Strong Verbal & written Communication Skills

- MBA is preferred