Service Delivery Lead - SCM Domain - BPO

They should have led a large team in a BPO/third-party/shared services set-up and not from captives.

Job Description - Director - Sourcing and Procurement Operations

Job Description -

- Strong and Hands on in Sourcing and Procurement

- Should lead client sourcing and procurement delivery team acting as a focal point of the execution

- Manage Profit and Loss of Service Delivery

- Apply best practices and procedures to resolve the issues, demonstrate a thorough understanding and application of concepts and knowledge in business and procurement operations

- Strong Internal and External Stake Holder Collaboration

- Support Solution team in RFP's and contribute to value proposition in Sourcing and Procurement domains

Client and Program Management

- Conduct operational Review meetings with the client team

- Manage the reporting of metrics and SLA's

- Act as a liaison for the client for any escalations, resolving operational issues as needed

- Lead regular audits of client delivery team

- Lead process improvement discussions and perform efficiency and effectiveness projects to improve productivity and customer satisfaction

Delivery Team / People Management

- Should be able to manage team of size 200+ with 4-5 Direct reports and is accountable for driving the performance, quality and consistency of the delivery and guiding the career development of team members

- Manage resource capacity to ensure support of client requirements

- Manage resource requests (screening / discussions for fit)

- Manage performance and growth of the team

Qualifications

- Bachelor's degree in Engineering /Supply Chain Management Proficiency

- Minimum 18-20 years of experience in Sourcing and Procurement Domain

- Prior experience in Service delivery managing 100+ team

- Good Communication and strong Analytical skills