Service Delivery Lead - Procurement Operations - Shared Services Centre

Service Delivery Lead - Procurement, Shared Services Centre - Mohali

Key Responsibilities :

- Will be responsible for leading and owning the Procurement operations

- Lead the transaction procurement teams and is responsible for delivering best in class service delivery

- Ensure compliance to organization's policy and procedures in the operation of business functions

- Periodically participate in Governance meetings with the various stakeholders to review current processes and align them with the Global strategy

- Provide thought leadership for successful transaction procurement activity process set up and manage operations for noiseless transition and integrating seamless to the Delivery Center

- Will be responsible to review, design and implement global standardized processes and the associated metrics required to identify performance issues/efficiency opportunities

- Will work with the Transformation Lead to establish a strong Management Information process which will include meaningful information and analysis on business and functional performance in the form of dashboards

- Required to establish strong working relationship with the key stakeholders in Europe and Asia and manage them independently, address their needs and resolve issues / escalations received from them

- Will need to drive a culture of high performance in the teams by setting SMART goals with defined measure of success, differentiating between people and rewarding them based on performance

- Will be responsible for driving talent development program in line with the organization plan including career planning discussions, learning & development through training

Knowledge and Experience :

Essential :

- 10+ years- experience in Procurement operations with ideally 5 years of experience in leading procurement operations function, preferably in a complex, fast paced and matrix and challenging work environment

- Significant experience in leading large delivery teams in a Global Environment. Ensure stabilization of transitioned procurement processes

- Deep function, process, transformation and project management knowledge and experience, high attention to detail

- Deep knowledge of procurement technology

- Change management and communication experience, with multi-functional team management/ collaboration experience

- Quick to identify risks and collaborate with necessary parties to develop risk mitigation plans

- An understanding of shared services/ COE operating models

- Working knowledge of leading practices in shared services