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29/11 Adityavikram Gupta
Director at Stalwart Management Consulting

Views:2031 Applications:105 Rec. Actions:Recruiter Actions:87

Service Delivery Lead - Order to Cash - BPO (13-22 yrs)

Bangalore/Delhi NCR Job Code: 770129

Roles & Responsibilities:

- Meeting contractual requirements, SLAs, KPIs for aligned accounts, meeting C-Sat requirements for aligned clients in Order to Cash (O2C) space

- Manage service delivery for O2C with experience in leading Operations of large teams with 300 Plus FTEs.

- Meeting top line / bottom line targets for aligned account

- Providing leadership to the team, talent retention (meeting attrition targets), people capability building

- Experience of "Transformational Mindset" in the team

- Showcase though leadership and bring in new ideas

Skills Desired:

- Strong experience in managing all aspects of O2C Operations in a BPO/ Shared Services Environment

- Understanding of revenue accounting, cash accounting, inter company accounting, trial balance, accruals, adjustments, reconciliations, and Fixed Asset Accounting

Others:

- Flexibility to work in US shift

- Years of relevant experience - 13+ years

Preferred qualification:

- CA or ICWA or both or CPA or ACCA

- Certifications in IFRS, Any digital FAO certification

Minimum qualifications

- Post Graduate in commerce or MBA - Finance

Women-friendly workplace:

Maternity and Paternity Benefits

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