Service Delivery Director - Client Services - Consulting Firm

Service Delivery Director

- Should have done client servicing/ Consultative Selling before

- Should preferably been a part of a Big 4 or ITES Client Servicing team

- Preferably had International Experience

- MBA

- Highly articulate and have done influencing and consultative selling roles in their experience profile

Must haves:

- 12- 15 years of experience in account management or service delivery management,- (GCCs, Big 4 )

- Very good communication skills and smart

Key Responsibilities:

- Initiate and set goals for programs according to the strategic objectives of the GCC

- Plan the programs from start to completion involving deadlines, milestones

- Ensure contracts are fulfilled and the services and products are deployed

- Develop or approve budgets and operations, manage the P/L

- Devise evaluation strategies to monitor performance and determine the need for improvements, putting in best practices

- Lead all cross functional teams involved, provide feedback, and resolve complex problems

- Discover ways to enhance efficiency and productivity of procedures and people

- Apply change, risk and resource management principles when needed

- Develop strong and trusted relationship with the GCC Leaders through timely and accurate communications

- Ensure program operations and activities adhere to legal guidelines and internal policies

Experience and Requirements:

Required Experience and Skills:

- Proven experience as program/ account director

- Thorough understanding of project/program management techniques and methods