To manage transaction quality profile for a Logistics services / Hub process for domestics' operations

- To conduct audits as per defined guideline and sampling for transaction monitoring

- To ensure 100% closure of feedbacks/ Client's complaints

- To create and publish regular audit reports with management and clients (daily, weekly, monthly) -

- To identify gaps and conduct feedback and refresher sessions with Hubs and clients to improve sales and quality of services

- To drive process improvement initiatives

- To drive calibration/ Training sessions with internal or external customers

- To conduct training for group of agents, when needed

- To conduct quality induction for new hire batch

- Should be well versed with MS Office (Word, Excel, PowerPoint, and Outlook)

- Should have excellent communication skills (written and spoken)

- Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

- Work closely with interdepartmental stakeholders to conceptualize and implement quality improvements, new processes and new businesses for Hubs operations of LC

- Review and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows

- Perform reviews and audits of standard operating procedures to streamline and automate operations

- To assist in writing Operations Manuals

- To maintain Document Control Centre

- To ensure documentation formats and structures are consistent with ISO certified structure

- To document internal audits and other Quality related activities

- To prepare reports to communicate outcome of Quality activities

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.