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Consultant at ABC Consultants
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Senior Vice President - US Credit Card Operation - Inbound Domain - BPM (18-25 yrs)
Role - Senior Vice President
Location: Gurgaon/ Mumbai
- Experience: 18+yrs of experience in Customer Experience Management for international markets & 6+ years of Credit Card Ops (inbound) Domain.
- Managed large-scale operations for a global banking account across regions Must have managed team of 2000+ FTE
- Must have experience in Global Inbound voice process operation.
- Experience in managing financials: budget, margins, and P&L.
Responsibilities :
- Managing large-scale operations & entire Delivery for a global banking accounts across regions
- Managing financials, cost control and data management requirements of outsourcing call center.
- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and formulate policies and promote their implementation
- Reviews, analyzes and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Plans directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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