Consultant at ABC Consultants
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Senior Vice President - US Credit Card Operation - Inbound Domain - BPM (18-25 yrs)
Role - Senior Vice President
Location: Gurgaon/ Mumbai
- Experience: 18+yrs of experience in Customer Experience Management for international markets & 6+ years of Credit Card Ops (inbound) Domain.
- Managed large-scale operations for a global banking account across regions Must have managed team of 2000+ FTE
- Must have experience in Global Inbound voice process operation.
- Experience in managing financials: budget, margins, and P&L.
- Managing large-scale operations & entire Delivery for a global banking accounts across regions
- Managing financials, cost control and data management requirements of outsourcing call center.
- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and formulate policies and promote their implementation
- Reviews, analyzes and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Plans directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
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