Senior Vice President/Head - Digi-Tel Acquisition - BFS

Looking For Female Candidates.

Key Deliverables :

- Customer centricity approach of right need addressed at segment level

- Adequate growth in revenues, footings and profitability per client

- Ensure the NPS focus and drive better scores with clinical tracking of all metrics and parameters

- Monitor and guide each and every activity the bank manages to ensure the service standard and promise delivery to true to commitment as defined in our segment strategy

- Maintain the R/E of each segment to a profitable stage and ensure operating efficiency models are followed

- Engage with product and operations on a regular basis to ensure a continuous and consistent uptick in client experience across any touch point

- Scorching ownership on client and ensure every single product proposition is delivered in the same manner with clarity and efficiency

- Clarity on book size discipline with usage of red zone management and ensure regular upgrades and downgrades with client experience managed with right perception

- Integrate a clear model of wealth and commercial banking activities and products embedded through a holistic banker/ RM approach to ensure no limited categorization of client needs and more importantly the reverse categorization of Citi as a slotted solo platform offering

- Ensure all regional mandates on CG, CPC to be managed to India business standings being top and all global practices to be imbibed for client proposition

- Align to execution modules in a manner that is clearly focused at delivering the same to the timelines

- Clearly define the team strength activities to segment related, portfolio related and divisional interface related to streamline a single funnel approach of client experience through a solid segment team

- Update to RB head on a monthly basis on the progress and course correction on key vitals to maintain a healthy book of clients and achieve the Retail bank goals on revenue, expenses, client quality and superior engagement

- Create the adequate tools for Bankers and RMs to measure growth and ensure Key relationship plans are in place for deepening and footings growth

- Clear adherence to compliance and control measures.

- Cross sell platform and MRC program ownership

Relocation : (no here would mean that business would not consider outstation candidate)

QUALIFICATIONS :

Education : MBA, CA (preferred)

Experience : 15+ years Sales, Channels, Product, Digital

Skills :

- Digital mindset & journey orientation

- Strong leadership skills

- Managed large teams

- Strong relationship skills

- Collaborative approach

- Superior planning, organizing, strategic thinking capabilities

- Analytical capabilities.

- Digital platform competency

- Ability to break complex/abstract goals into small executable parts

- Strong communication and presentation skills

Other : Strong Executive Presence

ORGANIZATIONAL RELATIONSHIPS :

Reports to Direct : Head Wealth Management - Retail Bank

Matrix : None

Supervises Direct : 3-4

Matrix : Partnerships

Internal : Digital Sales, CBORC, Credit Ops, FRM

External : Vendors, Digital Partners

DEVELOPMENT :

Career Progression : The right person will have the opportunity to move across other roles in the Consumer leadership team or grow regionally

- Sourcing guidelines for sourcing partner reference only)

- Diversity only.

First responsibility : Digital and telephone acquisition role (how to impact new client acquisition for the bank using digital and telephonic means) Not a direct revenue role. More of a Profit & loss reviewing level role.

Second responsibility : Should have grown in customer delight.

Third responsibility : would be handling 4 segments
 
- Suvidha segment - salary acc

- Stakeholder management

- Citi priority

- Citi gold private

- Must have been involved in relationship value - 15 LAkhs - 75 Lakhs - 1.5 CR relationships FD, FFD, Saving, insurance etc

- Candidate should increase the sales using RM network.

- More of influencer role - lot of digi-related management - managing tie ups - Amazon pay user - how to ensure candidate continue using the tied up services - how to create propositions with tie up orgs to get exclusivity. How to become backend bank for the amazon pay? how to strengthen and broaden tie ups?

- IC role but will be more like Product role - 1 VP from 4 segments will report to the candidate.

- They will be going on sales calls with senior role, customers.

Local based role - not much extensive travel.