Senior Vice President/Chief Operating Officer - Online/eCommerce - IIM/ISB/MDI/FMS

COO: (10,000 Cr Top Line)- Tier 1 Academic Pedigree

1. Technical / Operational Skills :

- Working knowledge of data analysis and performance/operation metrics.

- Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces and exception handling as well as provisioning of sufficient training.

- Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement.

- Promote regular and ongoing opportunities for all staff to give feedback on program operations.

- Able to provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs

2. Job Requirement :

- Responsible for advising the leadership team on the required operations capabilities to enable the effective functions of the organisation

- Demonstrable competency in strategic planning and business development and keep a track of company performance and growth

- To Ensure the Business need and Product releases are meeting the decided timeline

- Should be data-driven, rather than allow the business to be guided by instincts, internal politics, hunches, or executives- gut feelings

- Constantly keeps all the burning Issues on the senior leadership team's radar

- Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff to give feedback on program operations

3. Impact :

- Develop robust strategy, policies and practices

- Accountable for the development of the project management policy, processes and standards that are followed and enforced within the business

- Ensure to build trust among team members and broader stakeholders by setting a highly visible example for colleagues within the strategy team in terms of professional excellence and commitment to demonstrating company values and competencies

- Create and maintain a team culture that values, recognizes and generates high performance, supports innovation and challenges the status quo

- Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces and exception handling as well as provisioning of sufficient training

4. Communication and Leadership :

- Responsible for advising the leadership team on the required operations capabilities to enable the effective functions of the organisation

- Supports and advises CEO & senior leadership team on operational business issues and factors

- Oversee daily operations of the company.

- Advising and guiding the Management Board on its corporate affairs responsibilities