Senior Service Manager - Bank (4-8 yrs)
Senior Service Manager - Top Bank
Job role :
- Effectively managing & mentoring/training the team of Service Delivery Officers, & Teller operations in Delhi-NCR.
- Driving team for cross sell target.
- Sound in customer service, business policies, processes, operations & compliance norms.
- Managing client escalations/grievances related to general product and/or service
- Initiating client contact & better connect as needed to support RMs.
- Conduct audits for the team and provide control mechanisms.
- Ensure adequate inputs given for recommendations of changes in processes and controls.
- Customer service orientation
- People Management skills
- Ability to guide and monitor his/her reportees
- Experience of 4 years or more and handling a team for the last 2 years.