Senior Service Manager - Bank

Senior Service Manager - Top Bank

Job role :

- Effectively managing & mentoring/training the team of Service Delivery Officers, & Teller operations in Delhi-NCR.

- Driving team for cross sell target.

- Sound in customer service, business policies, processes, operations & compliance norms.

- Managing client escalations/grievances related to general product and/or service

- Initiating client contact & better connect as needed to support RMs.

- Conduct audits for the team and provide control mechanisms.

- Ensure adequate inputs given for recommendations of changes in processes and controls.

Job Requirements:

- Customer service orientation

- People Management skills

- Ability to guide and monitor his/her reportees

- Experience of 4 years or more and handling a team for the last 2 years.