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16/07 Monica
Senior Consultant at First Call HR Resource

Views:2712 Applications:97 Rec. Actions:Recruiter Actions:22

Senior Role - Transition/Transitioning/Migration - Knowledge Transfer - Life Science/Medical Devices/Pharma Domain - BPO (10-18 yrs)

Kolkata Job Code: 951763

Job opening in Kolkata location for one of the reputed BPO for core transition role in Lifescience/ Medical devices/ Pharma domain.

Two levels are open

Min exp: 10 yrs on wards

CTC: upto 26 LPA inclusive of all

Below is the JD

Roles and responsibilities:-

- Manage active transitions as assigned

- Ensure customer delight and ensure adequate stabilization of projects with the aim of stable operations delivery within 90 days of Go-Live

- Be the customer's Escalation Point for any questions, decisions, actions and updates as applicable.

- Support the project as the leadership escalation point for internal and customer issues.

- Drive governance calls and meetings for internal and customer updates.

- Plan for, conduct and manage relevant trainings to be delivered to transitions team.

- Participate in / conduct assessments to gauge the training needs of the team.

- Understanding strategic business objectives of the customer & facilitating the definition of project scope, goals & deliverables.

- Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.

- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

- Combining process migration activities along with IT implementation

- Gives customer distinct advantage as vendor manages both IT as well as the operations

- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality

- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.

- Responsible for driving process specific business continuity planning.

- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.

- Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/

Client Presentations and sales cycle

Role Definition - Senior Manager Transitions is a person who needs to own an entire customer project including multiple waves / tracks of a transition and execute the project end to end. He is responsible for internal and external reporting & tracking. Key goals are to complete the projects within the given timelines and budgets while ensuring customer satisfaction

Behavioral Skills and attributes :

- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

- Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.

- Ability to exercise managerial judgment and perform as a mentor.

- Effective planning, scheduling & implementation skills

- Ability to interact with Top Management and Client.

- Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.

- Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.

- Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.

- Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client -

Women-friendly workplace:

Maternity and Paternity Benefits

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