Role Purpose :

- The role is a people leader role managing service delivery for the Surveillance Off Market Rate Checking (OMRC) and Best Execution Monitoring processes across various regions and asset classes. The role requires strong business understanding, project management expertise, control focus, knowledge of multiple products and P&L impact, and high quality engagement across levels to drive change, productivity gains and control benefits.

Principal Accountabilities: Key activities and decision making areas :

- Lead, motivate and manage the team, handling contingencies, learning & development, backup, succession & progression planning, and hiring management.

- Ensure service delivery of processes across as per the standards set out in PLAs and operating with high degree of governance in a well-defined control environment

- Establish Best Execution monitoring processes through drafting project requirement, determining appropriate sampling logic, testing strategic system for effectiveness and efficiency across regions (other than UK) & products

- Ensuring PLA / Business MI structure to provide analysis, trends, outliers and issues to the Best Execution Committee per asset class (GFX, Equities and FI)

- Ensure continuous review of processes with the objective of improving service delivery timeframes, control environment and to identify areas of improvement

- Tight control on direct costs, identify & implement areas for process improvement / standardization / automation to achieve reengineering saves, support analysis and project rollouts. Foster a culture of Being Commercial, with an Ambitious Change Mindset

- Contribute to strategic planning & decisions in senior management meeting

- Agree audit issues and actions (if any) with BRCM/internal/external auditors in close-out meeting and implement as per the agreed deadline

- Grow footprint by showcasing high quality service delivery, centralization benefits especially quality and productivity improvements

- Customers / Stakeholders

- Direct customers are the in-country senior management and teams; other stakeholders GM Operations, IT, Risk, Front Office, central finance functions, other teams in, etc.

- Ability to communicate at all levels

- Understand stakeholder needs and manage expectations

- Assist senior management in strategic planning and decisions

- Maintain effective relationship with business areas and identify areas of service improvements through regular calls and feedback

- Influence and escalate key customer issues in an effective way to ensure timely resolution

- Present MI per asset class (GFX, Equities and FI) to the respective Best Execution Committee comprising of senior FO & Compliance management

- Leadership & Teamwork

- Set clear direction, objectives, performance targets and standards of behavior aligned to strategy.

- Effectively communicate organization strategy and goals. Ensure people are clear about what and how they need to deliver; Take prompt actions to resolve and address under performance

- Encourage quality self-assessments, and carry out periodic assessment and appraisals within internally stipulated deadlines with no exception

- Understand career/personal aspirations whilst managing expectations and focus on developing and inspiring people to achieve their full potential.

- Enable enhancement of soft skills and technical competency of team by putting together a development plan with them

- Motivate, develop, reward and recognize team members, manage staff expectations, and maintain work-life balance

- Work as one team in letter and spirit with all stakeholders

- Create an environment within the team which fosters free sharing of knowledge & ideas

- Champion Balance & Inclusivity and diversity

- Operational Effectiveness & Control

- Challenge, escalate and address key control gaps

- Provide for strong support to BRCM, internal & external audit reviews

- Adherence to Group values, policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy

- Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify

a) The highest personal standards of integrity at all levels

b) Commitment to the truth and fair dealing

c) Openly esteemed commitment to quality and competence

d) Adherence to the code of conduct

- Continually assess operational risks inherent in the processes, taking account of changing procedures, staff movements, legal and regulatory requirements, management restructures, and impact of new technology.

- Effectively drive and manage change, plan business contingency and achieve cross-training

- Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines

- Ensure that there is full compliance with the Global Markets FIM, Internal Control Objectives

Typical KPIs and Targets

- Timely and accurate MI produced with minimal queries against required deadlines

- Performance Standards as defined in PLA met or exceeded

- Re-engineering targets , measuring against project deadlines and UAT testing

- Minimal errors Six Sigma approach

- Implementation of the projects as per agreed schedule

- Strong and effective interactions through multiple communication channels

- Meaningful and evolving monthly dashboards and KRI packs

- Feedback from stakeholders

All queries acknowledged and resolved in a timely manner

- Meets minimum Manager standards and strong behaviors evidenced

- Feedback from direct reports and other colleagues

- Low talent attrition and internal career progression

- Timely completion of all mandatory training

- Timely Day 1 readiness for new joiners

Maintain a good level of gender diversity

- No material issues in internal and external audits

- Zero control issues

- Audit trail and documentation well maintained

- Timely escalation of issues

Demonstrating a culture of risk awareness and control

Knowledge & Experience / Qualifications :

- MBA in Finance or similar from Tier I/II institute with at least 9+ years of experience in Controls preferably in a Product Control, Markets Surveillance/ Reporting or Global Markets environment.

- Experience managing high end Product Control, Surveillance or Reporting & Analysis or finance activities, with independent accountability for achieving and driving results

- Strong practical understanding of Traded markets products, such as Equities, Foreign Exchange, Fixed Income, Derivatives - Options, Interest rate swaps, Equity Derivatives, Credit Derivatives etc. and their valuations

- Demonstrated team leadership qualities and proven track record of ability to manage diverse/multi-culture work environments with strong organization, time management and prioritization demand

- Excellent communication skills, presentation skills and interpersonal skills, combined with strong courageous integrity to challenge, ask the right questions, be persistent, give and receive feedback positively, collaborate effectively within own team, outside team and with front office.

- Orientation towards Quality (Six Sigma/Lean methodology) and Efficiency

- IT user expertise in working on systems and applications, with proficiency in MS Excel/Access/Word/Ppt

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