Senior Role - Solutioning - Contact Center

- Responsible for overall Bid-Lifecycle (Solution Ownership, Bid Management, and Collateral Preparation) with efficient coordination between internal stakeholders: Sales, Delivery, Finance, and Product teams

- Responsible for creating, writing, reviewing, and proofreading proposals, responses, and client presentations for quality, cohesiveness of win themes, accuracy of content

- Understand Resource Sizing, Commercial Engineering, Business Case Creation, and curate Customer Case Studies

- Support the sales and GTM with lead qualification, presentations, proposals, sales strategies, and competitive information to provide impactful sales support

- Create marketing assets to support go-to-market plan - website content, product brochures, white papers, competitive value propositions, etc.

- Preparing sales-based pitches and POCs for customers across the globe including providing roadmaps and solution

- Develop/maintain technical and business knowledge of industry directions and trends, new service offerings

Qualifications and Experience:

- Degree in Sciences/Mathematics/Commerce/Finance/Business Management

- Post Graduate Diploma in Management/Marketing/Finance

- Excellent skills in MS Office (PowerPoint/Word/Excel)

- Minimum 8-10 years of experience in solution architecting with BPO or Contact Centre

- Extensive and deep understanding of contact centre services, CXM offerings