Senior Role - Operations - Medical Devices/Life Sciences Domain - BPO

Job opening for leadership role in Medical-Devices operations with one of the reputed MNC.

Min exp: 14 yrs

Location: Kolkata

- End to end ops exp in Medical devices /surgical Equipments/HospitalEquipments/ HLS/ Life-science/ Pharmacovigilance/HLS domain.

- Good Years of industry exposure specially in the field of Healthcare & Life Sciences, such as PV,

- Clinical Trials, Medical Underwriting, virtual Pharma, Pharma regulatory affairs etc.

- Manage service levels for LOB and take steps for continuous improvement.

- Ensure compliance to SOW, MSA

- Prepare review decks and front end weekly/monthly/quarterly reviews

- Meet revenue and margin targets

- Lead project management for new business ramp and other new initiatives, as needed.

- Conduct weekly internal reviews with DRs and drive outlier management within the process

- Team member appraisal for DRs and ensure adherence for the team

- Capacity planning in coordination with WFM

- Manage other delivery related activities

- Ensure high CSAT for the LOB

- Drive business value for customer & continuous process improvement initiatives

- Participate in interviewing process for external interviews, IPPs and IJPs

- Act as a compliance/risk champion for the process and lead CMMI initiatives

- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet

- Customer needs with a focus on business process improvement and customer relations

- As part of a customer team, help to marry business capabilities, processes and objectives to the customers requirements on a global scale.

- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet customer needs with a focus on business process improvement and customer relations

- Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals

- Responsible for managing attendance, performance improvement plan and incentives for the team

- Track and analyze the top defects of the team to identify the training needs for the team

- Ensure attrition targets are met, people management, growth, retention, regular skip meetings

- Drive adherence to company policies and floor policy

- Ensure audit readiness for the account at all times.