Founder at Wish Workforc Augmentation Services(WishWAS)
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Senior Role - Operation Excellence - ITeS/BPO (13-20 yrs)
Operation Excellence
Job Title : Operations Excellence
Location : Mumbai
Qualification :- BE/ Btech or any Post Graduate / MBA
Industry : ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at)
Work Experience :
- 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality
- 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)
Key Skills :
- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
- Should have delivered large scale end-end Process Transformation projects for global clients
- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
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