Senior Role - Operation Excellence - ITeS/BPO

Operation Excellence

Job Title : Operations Excellence

Location : Mumbai

Qualification :- BE/ Btech or any Post Graduate / MBA

Industry : ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at)

Work Experience :

- 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality

- 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Key Skills :

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel