Manager at Enigma Executive Search
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Senior Role - Middle Office Operations - Prime Brokerage (15-20 yrs)
- Oversee delivery for the CMO Team across EMEA/US/APAC regions including change initiatives, enhanced client service and meet all existing and new regulatory requirements.
- Implement, transform and re-engineer policies, procedures and processes for improving service delivery for all Functions
- Keep abreast on requirements of Business in terms of overall Operational support, expectations from the stakeholders, analyze customer feedback at desired intervals & continued focus on Client delight
- Provide strong leadership to the Team managers and Team Leaders . This includes developing; monitoring & mentoring the individuals achieve their goals and the organizational objectives.
- Provide directions for training needs, motivate subordinates to perform consistently high standard and bring positive Team culture
- Work on improving the Manage cost to the business effectively by controlling all levers of cost to contribute towards revenue growth
- Manage attrition through skip level meetings, planning interventions, engagement calendars, career growth for the Team members
Desired Profile :
- Should have 15+ years of experience working in Operations with prior experience of managing the outsourcing operations in global or regional management roles
- Solid knowledge of the trade life cycle and a strong capital markets domain
- Experience - especially in Prime Brokerage (PB).
- Excellent People Manager, open to direction and collaborative work style and commitment to get job done
- Must have client facing experience coupled with excellent communication skills, cross functional and interpersonal skills
- Ability to manage existing team and build up additional while creating a strong culture of collaboration, expertise and delivery for the business
- Pro-active and action-oriented; drives change, applies a solid methodical approach, is very results focused and has well-developed decision making capacity
- Ready to work in a dynamic and fast paced environment
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